‘Social Listening’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.
As a product discovered more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline could hardly be considered an obvious target for digital platform algorithms.
However, its rise as a popular subject on TikTok has positioned it at the vanguard of an advertising revolution, seeing big businesses investing heavily in content creators and devoting less capital to advertising goods in legacy broadcasters.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who observed drillers using on their skin with a byproduct of the drilling process. Now, a flood of user-generated videos have chronicled its broad application in “life hacks”.
It has been touted as a solution for polishing footwear or making fragrance last longer, as well as a fix for creaky hinges. Users have even applied it to prevent the annoyance of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Spotting its digital renaissance, strategists within the corporation enhanced the tricks by asking their own scientists to test them and providing creators with the outcome data.
Suggestions that it lessened the burn from hot food on the lips were given the thumbs up. This was also the case for ideas it could extend fragrance and revive leather bags. Suggestions it could bleach teeth or extend lashes were disproven.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. Yet this viral episode has led decision-makers to ramp up funding for content creators.
This observation of social channels to inform business strategy has been termed “social listening”. The company's chief executive, freshly instated, has indicated the goal is to spend a full fifty percent of its huge ad budget on social media content.
Adapting to New Consumer Habits
The company's social media lead, who is spearheading the social media effort, said the company was merely adjusting to novel methods of reaching consumers. She said engaging on social media “without killing the party” was crucial.
“How can companies join discussions credibly? This has perpetually been our aim as brands, back to when people were hanging out their laundry and talking about what they used.
“The trend is shifting from a broadcast model, where we would just send out ads … Currently, it's countless discussions, various groups. Changes in digital feeds means that these communities feel niche, however, they are large.
“If you can make sure your brand is shared by users, mentioned by individuals, that is how you can build trust and relevance. Influencers are vital for this. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
This plan mirrors profound shifts taking place in media consumption, with Gen Z and millennial audiences spending more time on social media platforms than legacy broadcast and print media.
This change is evidenced by falling revenues for TV and print advertising. In the UK, ad revenues for primary networks have fallen by more than £600m in actual value since the end of the last decade.
The Rise of the Creator Economy
This further signifies a media convergence as brands effectively act as media producers, linking up with a multitude of digital creators to enhance their items.
Leon Harlow said: “Naturally, an exodus of attention out of certain traditional media outlets and they are dedicating far more hours to digital video and image apps than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us consumers have more faith in suggestions from the creators they engage with compared to commercial messages. That’s a consistent trend.”
He added firms may also cut expenditures by focusing on influencers over large-scale legacy ad buys, which also permits simpler message refinement to gauge performance.
This strategy is expanding. Advertising spending on influencer marketing is growing fourfold quicker than total media spending. Across the United States, it has over doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to frame public debate.
Sykes said: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It's not a matter of networks declaring: ‘Our relevance has faded.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”